Resolute Tissue Website Privacy Policy

Resolute Forest Products and its subsidiaries, including Resolute Tissue LLC (“Resolute” or “we”) are committed to protecting the privacy of visitors of this website (“Website”). This Website Privacy Policy (“Policy”) explains how Resolute collects, uses and discloses the personal information you may provide while visiting this Website.


Please note that this Website is also governed by Terms and Conditions. We urge you to consult the Terms and Conditions before proceeding further on this Website.

1. What Information do we collect?

Anonymous browsing – You may visit this Website without telling us who you are or revealing any information about yourself, including your email address. In this case, our Web server may collect the IP address and domain you used to access this Website, the type and version of the browser and operating system you are using, and the website you came from and will visit next. This information is used by us and our business partners to measure the number of visits, average time spent, page views and other statistics about visitors to this Website in general. We may also use this data to monitor site performance for systems administration purposes to make this Website easier and more convenient to use, and to report information in aggregate form to our service providers (e.g. how many visitors access this Website).

Cookies – This Website may use “cookies,” a technology that installs information on a website user’s computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of this Website. You may choose to decline cookies if your browser permits, but doing so may affect your use of this Website and your ability to access certain features of this Website.

Mobile device information – If you access this Website using a mobile device, we may collect information on your device and hardware ID’s device type, the request type, your carrier, your carrier’s user ID, the content of your request, and basic usage statistics about your device. Use of Resolute products and services does not by itself identify you to Resolute though it may be unique or consist of or contain information that you consider personal. Information, including personal information, may be stored locally on the device using mechanisms such as browser web storage. Please consult your device or client documentation on how to manage such local storage. If you use location-enabled products and services, you may be sending us location information. This information may reveal your actual location, such as GPS data, or it may not, such as when you submit a partial address to look at a map of an area.

Your personal information – In general terms, privacy legislation defines personal information broadly as information about an “identifiable individual” or as information that allows an individual to be identified. During your use of this Website, you may choose to provide certain personal information to us, such as the information indicated in Section 2 below.

2. Why do we collect personal information and how do we use it?

As indicated above, it is always your choice whether or not to provide us with your personal information. Resolute uses your personal information obtained through this Website in accordance with current applicable privacy legislation and this Policy. Unless we otherwise obtain your consent, we will only use such personal information for the purpose of responding to your specific requests or needs, as specified below, or for support, to develop new features and to improve the overall quality of Resolute products and services.

Newsletter – If you choose to subscribe to our newsletter from this Website, you will need to provide your user email address, first name, last name, and company name in order to receive the newsletter. Your personal information will be used for that purpose. You can update your email address or unsubscribe from our newsletter at any time via the unsubscribe feature located on the footer of our newsletter. You can also email us at [email protected] to be unsubscribed.

Career opportunities – Visitors using this Website may apply for job opportunities at Resolute via our Careers section or by email at [email protected].  The use of the personal information you provide in connection with your application and the evaluation of your candidacy will be governed by our Personal Information Protection Statement which you should familiarize yourself with before providing any information.

If you decide to submit your application via our online application tool, you will need to create an account, using your email address and a password, as well as a detailed online profile, including your employment history. You will also be required to accept the related Personal Information Protection Statement.

Other requests – You may also voluntarily provide personal information (such as your contact information and a description of reasons for your contact) in order to request information regarding Resolute products or services or to contact our customer service department. If you do so, we will use your personal information to provide such information or to assist you, as applicable.

Please also note that we do not use your personal information for direct marketing or purposes unrelated to your communications with us, nor do we sell your personal information to third parties. Furthermore, email communications from Resolute to you will always include an identification of the sender and, if Resolute sends commercial electronic messages, these will contain an “unsubscribe” feature allowing you to opt out of such future messages, in compliance with applicable law.

3. To whom do we disclose your personal information?

For the purposes set forth in Section 2 above, we may disclose your personal information to the third parties indicated below in the following circumstances:

a) Disclosure to service providers
We may disclose your personal information on a need-to-know basis to other organizations or individuals that provide services on our behalf, including website service providers or consultants, lawyers, auditors, and data processing, document management and administrative services personnel. We will only provide such organizations and individuals with the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

b) Disclosure in business transfers
Resolute may be involved in the sale or transfer of some of its business. As part of that sale or transfer, Resolute may disclose certain personal information about you to the acquiring organization (including as part of the due diligence process), but will require the acquiring organization to agree to protect the privacy of your personal information in a manner that is consistent with this Policy and applicable legal requirements.

c) Law enforcement and legal disclosure
Resolute may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Resolute has reasonable grounds to believe the information could be useful in the investigation of suspected unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and the disclosure of information, or to Resolute’s legal counsel.

4. Where do we keep your personal information?

Your personal information is stored in secured locations and on servers controlled by Resolute, located either at our offices or at the data centers of our service providers. For access to your personal information, please see Section 9 below.

5. How can you access your personal information?

If you so request in writing and subject to certain exceptions provided for by law, Resolute will inform you of the existence, use and disclosure of your personal information and will give you access to that information. We keep your information during the period we are doing business with you and for a reasonable time thereafter or such longer period as may be required by law. Access requests should be sent to the Resolute contact information indicated in Section 9 below.

6. How do we protect your personal information?

We make commercially reasonable efforts to protect against the loss, misuse and unauthorized alteration of personal information under our control. Our IT security policies are periodically reviewed and enhanced as necessary.

We employ administrative, contractual and technological safeguards to protect your personal information. Where personal information is sent to a third party for processing, we make sure, through our contracts with them, that such service providers may only use the information for the limited purposes for which it was disclosed to them, and they are required to preserve the confidentiality of your information. Moreover, we operate secure data networks protected according to the sensitivity of the data in question.

7. Links to other sites

This Website may contain links to other sites that are not under the control or operation of Resolute. Resolute is not responsible for any content on any such site. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other sites. As with our Website, you should become familiar with any external party’s privacy policy when visiting such other site.

8. Changes to the Website Privacy Policy

Resolute reserves the right to modify or supplement this Policy at any time. If we make a change to this Policy, we will post the revised policy on this Website. IT IS YOUR RESPONSIBILITY TO CHECK THIS POLICY PERIODICALLY FOR CHANGES. Resolute will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose an individual’s personal information for purposes other than those for which consent had been obtained unless otherwise required or permitted by law.

9. How to contact us

If you require additional information on Resolute’s online privacy practices, please contact us at:

Resolute Forest Products
Corporate Communications, Sustainability and Government Affairs
111 Robert-Bourassa Blvd., Suite 5000
Montréal, Quebec, H3C 2M1, Canada

[email protected]

Personal Information Protection Statement

Protection of your personal information is very important to Resolute Forest Products Inc., its wholly owned subsidiaries and its divisions (“Resolute”). Resolute undertakes to treat the personal information you provide to it with the utmost respect and in accordance with this Personal Information Protection Statement (the “Statement”).

The objective of this Statement is to inform you of Resolute’s practices for the collection of personal information in the context of job applications. Please read it carefully. Resolute may modify the Statement from time to time to reflect changes in its management of the Company or to serve you more effectively. Resolute will make every reasonable effort to publish such modifications, on its website, among other ways. We advise you to consult the Statement regularly to ensure you are informed of any modifications. Use of the site is subject to the most recent version of the Statement.

Personal information is identifying information concerning an individual. Your date of birth, mailing address, social insurance number, driver’s license number, health insurance number and age are examples of personal information. Personal information is confidential and may not be communicated without the authorization of the person concerned, except in certain exceptions provided by law.

In most cases, you can visit the site without having to provide personal information. Our servers do not record any email address, unless you communicate with us. Even so, we record the domain name to identify the origin of the connection, such as your IP address, browser type and version, and the address of the referring site. This information is used to measure number of visits, time spent and pages viewed. We use such data to improve our site content. Resolute collects this type of information using cookies. Cookies are small pieces of data stored on your computer’s hard drive when you visit a given website. Cookies enable us to recognize you when you access our site. They do not make it possible to collect personal information on you, and you can at any time set your browser to block cookies.

When you apply online for one of the jobs that we offer on this site, you must provide us with personal information, such as your name, mailing address, email address and telephone number. We may also ask for additional personal information to determine your eligibility. If you contact Resolute, we may keep a record of such correspondence. We do not collect the email addresses of people who communicate with Resolute by email. We use the information provided only to respond to email. When you provide us with personal information, you agree that your information may be shared with third parties for the purpose of processing and analyzing your application and other related operations. We may also use, disclose and communicate your personal information if required to do so by law, including by an order of any court.

As part of the application process, you will provide us with your résumé, as written by you. Your résumé will be kept in our bank of applicants for the period that we deem appropriate. Resolute prohibits its employees from using your résumé for any purposes other than internal recruitment. If, however, you want your résumé to be removed from our databank, you should contact [email protected].

Access to and updating your personal information

If you have used our online application tool, you may access your user profile at any time, and update, modify or delete the personal information therein as you see fit.

Security and protection of your personal information
Resolute uses administrative and technological safeguards appropriate to the degree of sensitivity of your personal information so as to protect its confidentiality. We use secure data networks protected by firewalls that meet industry standards and password protection systems. Even so, email that you send us may not necessarily be secure when transmitted to us. We instruct our employees with access to your personal information that it is to be used only in strict compliance with the principles set out in this Statement and the applicable legislation. Employees who misuse personal information in the applications submitted may be subject to disciplinary measures. Even though we use all reasonable means to protect your personal information and to ensure that the information you provide to us is not used by third parties for purposes other than those described in this Statement, Resolute is not responsible for any improper use of your personal information that is beyond its reasonable control. When you apply for a posted job online, you are no longer on Resolute’s website.

The Resolute website may provide links that give you access to other websites. Resolute assumes no liability concerning the content, security or confidentiality practices of other sites, even if such other websites display the Resolute logo and/or offer information on Resolute, its operations or its products.

Please contact us by email at [email protected] if you have any questions, concerns or complaints concerning this Statement or the use that may be made of it or any request concerning access to your file or the deletion of personal information provided.

BY PROVIDING PERSONAL INFORMATION TO RESOLUTE, YOU AUTHORIZE US TO COLLECT, USE AND COMMUNICATE SUCH PERSONAL INFORMATION IN ORDER TO PROCESS AND ANALYZE YOUR APPLICATION FOR A JOB WITH RESOLUTE AS WELL AS FOR CERTAIN RELATED OPERATIONS PURSUANT TO THIS STATEMENT AND AS AUTHORIZED OR REQUIRED BY LAW. We will ask for your consent if we want to use your personal information for purposes other than those for which you have given your prior consent. Subject to legal and contractual requirements, you may refuse or withdraw your consent at any time by contacting us by email at [email protected]. If you refuse or withdraw your consent, we may not be able to follow up on your application or to provide information that may be useful to you. If you accept the terms and conditions set out in this Statement, please click on the “ACCEPT” button. If you do not accept the terms and conditions set out in this Statement, please click on the “DECLINE” button and exit the site.

Updated February 2021